Job Description: Health Care Agent (Contract / 1099 / Part-time/ Full-time)

Position Overview:

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The Healthcare Agent is responsible for providing exceptional customer service and support to members, addressing their healthcare needs with accuracy and empathy. The role involves assisting members with a range of services, including managing transportation, benefits eligibility, and appointment-related issues. A key part of this position is to ensure that all member interactions are handled with care, professionalism, and efficiency, while navigating complex healthcare systems and resolving challenges as they arise.

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Availability needed: 

• Ability to service at least 15 hours a week​​

• After training, will be able to make your own schedule!

• Operation Hours: Monday – Friday 7:00 a.m. – 4:00 p.m.

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 Pay information:

• $13 / Hour

• Training stipend of $100-$400  

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Incentives:

  -Your 4th month servicing, you will receive a $50 credit on your next paycheck. ​

  -Your 6th month servicing, you will receive a $100 credit on your next paycheck. ​

  -Your 9th month servicing, you will receive a $250 credit on your next paycheck. ​

  -Your 12th month servicing, you will receive a $500 credit on your next paycheck.

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Key Responsibilities:

o Transportation to and from appointments

o Resolving issues with previous appointments

o Transportation recovery where a scheduled trip has failed

o Benefits eligibility

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.

• Collaborating with various departments within to effectively address and resolve transportation and eligibility issues

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Must Be A U.S Citizen & Reside in:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.

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-Equipment can only be requested by Houston Texas residents, other applicants must have equipment that meets the minimum system requirements-

 

System Minimum Requirements: 

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• CPU: Intel Core i Series (i3-9000, i5-7000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better, Celeron J4000/N5000 / AMD Ryzen 3 or better, Athlon 3000 or better.

• RAM: 4 GB of RAM

• Hard Drive: 20 GB or more of available space, 60 GB or more of total space

• Windows 10+

• Maximum Latency

• Hard-wired connection (No wireless)

• Internet download speed: 30 Mbps or faster

• Internet upload speed: 10.0 Mbps or faster

• Network latency max: Less than 50 ms

• For minimum requirements, CPU speed should be 1.9 GHz dual core processor, RAM should be 4 GB, and free disk space should be 80 GB

• UBS 3.0 Port: Required for use of a USB headset and flash drives

• You can use your laptop work if your laptop meets the minimum computer requirements. You may not use any wireless connections at any time. Your laptop must be hard wired (Ethernet) to a supported internet connection.

• Unsupported Items: MacOS(Mac OS X) Netbooks, Chromebooks, tablets and other mobile devices 

Qualifications:

• 18 years or older.

• U.S citizen 

• Previous call center or customer service experience preferred. 

•  Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and manage time effectively.

• Proficiency in using computer systems and software applications.

• Reliable internet connection and a quiet, dedicated workspace for handling calls.

• Must pass background check