Job Description: Roadside Assistance Agent (Contract / 1099 / Part-time/ Full-time)

Position Overview:

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A Roadside Assistance Call Center Remote Agent is an employee who works remotely to provide support and assistance to drivers experiencing vehicle breakdowns or emergencies while on the road. These agents are typically employed by insurance companies, roadside assistance service providers, or automobile clubs. Their role involves helping customers who have encountered problems such as flat tires, dead batteries, accidents, lockouts, or mechanical failures by coordinating immediate assistance.

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Availability: 

• Ability to service at least 15 hours a week.​​

• After training, will be able to make your own schedule!​​

• 24/7 operation!

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 Pay information:

• $12 / Hour

• Training stipend of $100-$400  

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Incentives:

  -Your 4th month servicing, you will receive a $50 credit on your next paycheck. ​

  -Your 6th month servicing, you will receive a $100 credit on your next paycheck. ​

  -Your 9th month servicing, you will receive a $250 credit on your next paycheck. ​

  -Your 12th month servicing, you will receive a $500 credit on your next paycheck.

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Key Responsibilities:

• Handling Incoming Calls: The remote agent answers calls from customers seeking roadside assistance. They gather information about the situation, including the customer's location, type of issue, and any other relevant details.

• Dispatching Service Providers: Based on the details provided by the customer, the agent coordinates with service providers, such as tow trucks, locksmiths, or mechanics, ensuring that the correct help is dispatched quickly and efficiently.

• Providing Guidance: In some cases, the agent may guide customers through temporary fixes or safety precautions (e.g., changing a tire, jump-starting a battery) if the situation allows and if the customer feels comfortable doing so.

• Customer Service: The agent ensures that the customer feels supported and reassured during a stressful situation. This involves active listening, providing updates, and managing expectations regarding the time of arrival of service providers.

• Documentation and Reporting: Agents document all details of the call, including the issue, assistance provided, service provider dispatched, and any follow-up required. This ensures accurate records for billing, reporting, and quality control.

• Problem Resolution: If issues arise or the first service provider cannot resolve the problem, the agent works to find alternative solutions, including dispatching a different service provider or escalating the situation to a supervisor.

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Must Be A U.S Citizen & Reside in:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.

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-Equipment can only be requested by Houston Texas residents, other applicants must have equipment that meets the minimum system requirements-

 

System Minimum Requirements: 

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• CPU: Intel Core i Series (i3-9000, i5-7000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better, Celeron J4000/N5000 / AMD Ryzen 3 or better, Athlon 3000 or better.

• RAM: 4 GB of RAM

• Hard Drive: 20 GB or more of available space, 60 GB or more of total space

• Windows 10+

• Maximum Latency

• Hard-wired connection (No wireless)

• Internet download speed: 30 Mbps or faster

• Internet upload speed: 10.0 Mbps or faster

• Network latency max: Less than 50 ms

• For minimum requirements, CPU speed should be 1.9 GHz dual core processor, RAM should be 4 GB, and free disk space should be 80 GB

• UBS 3.0 Port: Required for use of a USB headset and flash drives

• You can use your laptop work if your laptop meets the minimum computer requirements. You may not use any wireless connections at any time. Your laptop must be hard wired (Ethernet) to a supported internet connection.

• Unsupported Items: MacOS(Mac OS X) Netbooks, Chromebooks, tablets and other mobile devices 

Qualifications:

• 18 years or older.

• U.S citizen 

• Previous call center or customer service experience preferred. 

•  Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and manage time effectively.

• Proficiency in using computer systems and software applications.

• Reliable internet connection and a quiet, dedicated workspace for handling calls.

• Must pass background check