Job Description: Banking Support Agent (Contract / 1099 / Part-time/ Full-time)

Position Overview:

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The Banking Support Agent is responsible for providing high-quality customer service to clients, assisting with a wide range of banking inquiries and transactions. This role involves addressing customer questions, resolving issues, and offering solutions related to accounts, products, services, and transactions. A key component of the position is to ensure that customers have a positive and efficient experience while interacting with the bank's support team.

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Availability needed: 

• Ability to service at least 15 hours a week​​

• After training, will be able to make your own schedule!

• Hours of operation -Monday and Friday 8:00 a.m. – 9:00 p.m. ET / Saturday and Sunday 8:00 a.m. – 8:00 p.m. ET

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 Pay information:

• $14 / Hour

• Training stipend of $100-$400  

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Incentives:

  -Your 4th month servicing, you will receive a $50 credit on your next paycheck. ​

  -Your 6th month servicing, you will receive a $100 credit on your next paycheck. ​

  -Your 9th month servicing, you will receive a $250 credit on your next paycheck. ​

  -Your 12th month servicing, you will receive a $500 credit on your next paycheck.

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Key Responsibilities:

• Serve as an initial point of contact on banking inquiries and concerns.

• Provide support for existing and prospective clients via inbound telephone calls.

• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.

• Identify cross-sell opportunities and make referrals as appropriate.

• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.

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Must Be A U.S Citizen & Reside in:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.

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-Equipment can only be requested by Houston Texas residents, other applicants must have equipment that meets the minimum system requirements-

 

System Minimum Requirements: 

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• CPU: Intel Core i Series (i3-9000, i5-7000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better, Celeron J4000/N5000 / AMD Ryzen 3 or better, Athlon 3000 or better.

• RAM: 4 GB of RAM

• Hard Drive: 20 GB or more of available space, 60 GB or more of total space

• Windows 10+

• Maximum Latency

• Hard-wired connection (No wireless)

• Internet download speed: 30 Mbps or faster

• Internet upload speed: 10.0 Mbps or faster

• Network latency max: Less than 50 ms

• For minimum requirements, CPU speed should be 1.9 GHz dual core processor, RAM should be 4 GB, and free disk space should be 80 GB

• UBS 3.0 Port: Required for use of a USB headset and flash drives

• You can use your laptop work if your laptop meets the minimum computer requirements. You may not use any wireless connections at any time. Your laptop must be hard wired (Ethernet) to a supported internet connection.

• Unsupported Items: MacOS(Mac OS X) Netbooks, Chromebooks, tablets and other mobile devices 

Qualifications:

• 18 years or older.

• U.S citizen 

• Previous call center or customer service experience preferred. 

•  Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and manage time effectively.

• Proficiency in using computer systems and software applications.

• Reliable internet connection and a quiet, dedicated workspace for handling calls.

• Must pass background check