Job Description: Remote Call Center Agent (Contract / 1099 / Part-time/ Full-time)

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Position Overview: Remote Call Center Agent

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Are you looking for a flexible, rewarding career that lets you work from the comfort of your home while making a real impact? As a Remote Call Center Agent, you will play a critical and valued role in delivering exceptional customer service experiences on behalf of a diverse network of trusted companies. This is more than just a customer service job, it's an opportunity to become the voice of some of the most recognized brands across a wide range of industries.

From retail and travel, to healthcare, finance, technology, and beyond, you’ll be on the front lines of communication, providing support, solving problems, and ensuring every customer you interact with feels heard, helped, and valued. Whether you’re assisting a driver in need of roadside help, coordinating medical transportation, or resolving a card issue, you’ll be making a meaningful difference, one call at a time.

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This is a fully remote, work-from-home position that offers both flexibility and variety, making it ideal for professionals who thrive in a self-managed environment and want to choose how, when, and who they support. With multiple service contracts available, you’ll have the freedom to select opportunities that best match your interests, skills, and availability. Whether you're passionate about helping others during emergencies or prefer assisting with financial services or routine inquiries, there's a contract that suits your strengths.

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Each client contract represents a different company or industry, allowing you to broaden your experience, build a versatile skill set, and work in a way that aligns with your lifestyle. This is a great opportunity for individuals seeking long-term stability, side income, or career development in a growing remote service environment.

If you are compassionate, dependable, and ready to take the next step in a dynamic remote support role, we invite you to explore what this opportunity has to offer.

 

Key Responsibilities

Customer Assistance and Problem-Solving

• Answer incoming calls from customers in need of roadside or other services

• Assess the situation to provide the most efficient solution

Continuous Communication

• Maintain contact with the customer throughout the service process

• Provide accurate updates on technician arrival times and next steps

Handling Emergency Situations

• Stay calm and professional under pressure

• Offer clear, step-by-step safety instructions to customers in distress or emergency scenarios

Record Keeping

• Log all service interactions in detail within the system

• Ensure records are accurate and available for follow-up and reporting

Follow-Up and Feedback

• Conduct follow-ups with customers after service is delivered

• Gather and document feedback for quality control and service improvement

Collaboration with Service Providers

• Coordinate with a network of trusted roadside or transportation vendors

• Ensure service level agreements and standards are consistently met

Adherence to Company Policies

• Comply with all safety, privacy, and customer service protocols

• Meet or exceed performance metrics, response times, and compliance standards

Shift Flexibility

• Be available for a variety of shifts, including nights, weekends, and holidays

• Be prepared to assist during peak demand times (e.g., holiday travel, severe weather)

 

Available Customer Service Contracts

You may be assigned or may choose to work under one of the following client contracts:

Roadside Assistance Support

• Assist drivers experiencing vehicle breakdowns

• 24/7 operations

Non-Emergency Medical Transportation (NEMT) Agent

• Coordinate medical appointment transportation

• Hours: 3:00 AM – 7:00 PM CST

Debit Card Customer Service 

• Support customers with card-related issues (disputes, replacements, account questions)

• Full-time availability preferred

Electricity Services 

• Support customers with light bills (disputes, account questions)

• Full-time availability preferred

Carnival Customer Service 

• Serve on the front lines of the guest and Travel Agent partner’s experience

• Full-time availability preferred

Cruise Line Customer Service

• Guests wishing to make reservations for Dining and Children’s Activities.

• Full-time availability preferred

Fraud Detection Customer Service 

• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value added services to cardholders.

• Full-time availability preferred​

 

Training Requirements

• Training Days: Monday – Friday

• Training Session Options (CST):

  • 8:00 AM – 12:00 PM

  • 1:00 PM – 5:00 PM

  • 5:00 PM – 9:00 PM

• Full attendance is required during all training days

• Paid Training​

Availability Requirements

• Must be able to service a minimum of 15 hours per week minimum 

• After completing training, you will select your own working hours

• Scheduling will be on a first come. first served basis

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Residency & Citizenship Requirements

You must:

• Be a U.S. citizen

• Reside in one of the following states:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming

 

System Requirements

Computer Specifications

• CPU: Intel i3-9000, i5-7000, i7-5000, i9, Pentium G5400/N6400, AMD Ryzen 3 or Athlon 3000 or better

• RAM: 4 GB minimum

• Hard Drive: 20 GB available (60 GB total, 80 GB free preferred)

• Operating System: Windows 10 or higher

• USB 3.0 port: Required for headset and flash drive

Internet Requirements

• Connection: Hard-wired (Ethernet only; Wi-Fi is not permitted)

• Download Speed: 30 Mbps minimum

• Upload Speed: 10 Mbps minimum

• Latency: Less than 50 ms

Unsupported Devices

• macOS (Mac OS X), Chromebooks, Netbooks, tablets, mobile phones

Equipment Policy

• Company-provided systems may be available to agents approved for specific contracts

• Not all agents will be approved for equipment

• If not approved, you must meet the system requirements to proceed with onboarding

• Laptops are acceptable only if they meet requirements and are hard-wired

 

Qualifications

• Must pass a background check

• Must be a U.S. citizen residing in an eligible state

• Education: High school diploma or equivalent required

  • College coursework or customer service certifications are a plus

• Experience:

  • Prior customer service, dispatch, or call center experience strongly preferred

  • Experience in automotive, transportation, or roadside assistance is highly valued

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Key Competencies

• Strong written and verbal communication skills

• Ability to remain composed under pressure

• Problem-solving and critical thinking

• Fast learner, comfortable using technology

• Excellent time management and multitasking

• Customer-first mindset with empathy and professionalism

• Flexibility to work non-standard hours when required

• Ability to work independently and within virtual teams

 

Why This Opportunity?

• 100% remote role with flexible scheduling

• Starting pay ranging from $10.50 to $18.00/hour

• Paid, structured training to support your success

• Guaranteed pay raise

• Contract options to match your strengths and interests

• Build experience in essential, fast-growing industries

• Long-term opportunities for advancement and growth