Stemma Solutions
Customer Service
Call Center Agent
REMOTE
Call Center Agent
Job Description: Call Center Agent (Contract/1099)
Position Overview:
As a Call Center Agent, you will be the primary point of contact for our customers, delivering exceptional service through inbound and outbound calls. Your role involves addressing customer inquiries, resolving issues, and providing information about our products and services. You will contribute to a positive customer experience by ensuring accurate, efficient, and empathetic interactions.
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This job is for you if:
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Enjoy working in a call center environment
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Can demonstrate empathy and patience when dealing with difficult callers
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Enjoy team bonding
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In need of a daytime job
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Looking to grow with a team
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Availability needed:
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Mornings​​
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Evenings
(Paid trainings)
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Pay Rate:
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$10.50-$15
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Incentives:
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Your 5th contract worked with us; you will receive a $50 bonus.
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Your 15th contract worked with us; you will receive a $100 bonus.
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Your 25th contract worked with us; you will receive a $250 bonus.
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Your 50th contract worked with us; you will receive a $500 bonus.
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Key Responsibilities:
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Answer incoming calls and respond to customer inquiries in a timely and professional manner.
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Make outbound calls to follow up on customer issues or conduct surveys as needed.
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Accurately document and update customer information in the system.
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Resolve customer complaints and concerns with empathy and problem-solving skills.
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Adhere to company policies and procedures while maintaining confidentiality of customer information.
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Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.
Must Be A U.S Citizen & Reside in:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming.
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-Equipment only provided to Houston Texas Residents-
System Minimum Requirements:
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CPU: Intel Core i Series (i3-9000, i5-7000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better, Celeron J4000/N5000 / AMD Ryzen 3 or better, Athlon 3000 or better.
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RAM: 4 GB of RAM
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Hard Drive: 20 GB or more of available space, 60 GB or more of total space
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Windows 10+
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Maximum Latency
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Hard-wired connection (No wireless)
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Internet download speed: 30 Mbps or faster
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Internet upload speed: 10.0 Mbps or faster
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Network latency max: Less than 50 ms
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For minimum requirements, CPU speed should be 1.9 GHz dual core processor, RAM should be 4 GB, and free disk space should be 80 GB
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UBS 3.0 Port: Required for use of a USB headset and flash drives
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You can use your laptop work if your laptop meets the minimum computer requirements. You may not use any wireless connections at any time. Your laptop must be hard wired (Ethernet) to a supported internet connection.
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Unsupported Items: MacOS(Mac OS X) Netbooks, Chromebooks, tablets and other mobile devices
Qualifications:
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18 years or older.
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U.S citizen
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Previous call center or customer service experience preferred.
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Excellent verbal and written communication skills.
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Strong problem-solving abilities and attention to detail.
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Ability to work independently and manage time effectively.
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Proficiency in using computer systems and software applications.
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Reliable internet connection and a quiet, dedicated workspace for handling calls.