Location: Remote (with possible on-site support if required)
Job Type: Independent Contractor
Schedule: Flexible, Part-Time/As-Needed

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About the Role:

We are currently seeking a knowledgeable and dependable Technical Support Specialist to join our team as an independent contractor. In this role, you will provide remote (and occasionally on-site) technical support for DELL computers and related hardware/software used by our team and independent agents.

The ideal candidate is experienced with DELL systems, highly organized, and able to troubleshoot and resolve issues independently. This position is ideal for someone who excels in remote support environments, communicates clearly, and understands the urgency of technical disruptions in a business setting.

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Key Responsibilities:

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Technical Troubleshooting & Support

• Provide remote support to users experiencing hardware or software issues on DELL laptops and desktops.

• Diagnose and resolve issues related to drivers, BIOS, operating systems, connectivity, and performance.

• Assist with hardware-related problems such as system boot failures, overheating, power issues, and display malfunctions.

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Installation & Configuration

• Guide users through the proper setup of new DELL systems, including initial configuration, system updates, and software installation.

• Ensure compatibility with required business platforms and tools.

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Preventative Maintenance & Updates

• Monitor systems to identify potential issues before they become disruptive.

• Recommend and assist in applying updates, firmware upgrades, and driver patches.

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Documentation & Reporting

• Maintain logs of issues reported, troubleshooting steps, and resolutions for internal tracking.

• Document frequently asked questions and common issues to improve support efficiency.

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Client Communication & Remote Access

• Use remote support tools to diagnose and resolve technical issues while maintaining clear and professional communication.

• Provide simple, user-friendly instructions to non-technical users.

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Requirements:

• Proven experience in IT support or technical helpdesk roles with a focus on DELL computers.

• Solid understanding of Windows operating systems, BIOS, drivers, and DELL diagnostic tools.

• Familiarity with remote desktop tools, system management platforms, and ticketing systems.

• Excellent problem-solving skills and attention to detail.

• Strong verbal and written communication skills.

• Ability to work independently and manage time effectively.

• Must have reliable high-speed internet access and access to your own PC/laptop for support tasks.

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Contract Type & Work Environment:

• This is an independent contractor position. You are responsible for your own equipment, taxes, and work schedule, though availability during business hours may be needed for issue resolution.

• Work is primarily remote, with occasional requests for in-person diagnostics or hardware checks if located nearby.

• Hours are flexible and based on support ticket volume, project needs, and system issues.

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Preferred Qualifications:

• Certification in A+, Network+, or DELL technician training (preferred but not required).

• Experience supporting remote users in a distributed workforce environment.

• Prior experience with Arise systems or call center platforms is a plus.

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Why Work With Us:

As a Technical Support Specialist contractor, you’ll be part of a flexible, supportive environment where your expertise plays a critical role in keeping our team up and running. This is a great opportunity for skilled tech professionals who enjoy solving problems, working independently, and ensuring system reliability.