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Job Description
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What days and times are you typically available to take on support tickets or tasks?
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Are you authorized to work as an independent contractor in the U.S.?
Are you available for occasional on-site visits if needed (if located nearby)?
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Have you worked in a contractor or freelance IT role before?
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Do you have reliable internet access and your own working computer for remote support?
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Are you familiar with Dell Command Update, SupportAssist, or other Dell-specific tools?
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Are you comfortable providing remote support using screen-sharing tools or helpdesk software?
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Which remote support tools are you familiar with (e.g., AnyDesk, TeamViewer, ConnectWise)?
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What operating systems do you have the most experience supporting (e.g., Windows 10, 11, Linux)?
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Please describe your experience troubleshooting common DELL issues (e.g., BIOS errors, driver conflicts, system performance).
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What interests you about this Technical Support Specialist position?
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Is there anything else you’d like us to know about your skills or availability?
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