Back Office Support
Services
1
Human Resources (HR) Administration:
HR back office support includes managing employee records, processing payroll, handling benefits administration, and overseeing recruitment processes. These staff members ensure that HR systems are running smoothly and that employees’ needs are addressed efficiently. This support is essential for maintaining a positive work environment and complying with employment laws
2
Data Entry and Management:
This involves the accurate input, organization, and maintenance of critical business data. Back office support staff are responsible for managing databases, processing information, and ensuring that all records are up-to-date and accessible. This support ensures the seamless flow of information for decision-making and operational efficiency.
3
Call Handling
An answering service is responsible for managing incoming phone calls on behalf of a business or organization. Staff working for the service answer calls promptly, greet callers professionally, and ensure they are routed to the correct department or person. If necessary, they take messages, record inquiries, and ensure that all information is passed on accurately and promptly.